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Frequently Asked Questions

Website & Account

Visit the Signup and Login section of Platform Guide for step-by-step instructions on account creation and login.

When entering your login credentials, remember to only use your username, which is the first part of your email-address, xxxxx@dtu.dk.

Read- and write permissions are distinct, meaning that in order to read and write, you need both permissions.
Request access through the datastreams’ page or contact the dataset owner. Access may require approval or specific permissions. Read more about it in the Get access to data section in Platform Guide.
Units should be listed in the datastream’s metadata. In order to check them, choose “Unit” in the metadata column.
You can read more about finding specific metadata in the Datastream inspection section of the Platform Guide.

A user must be registered on EnergyDataDK before they can be added to any group. If you can’t find a particular user, please ensure they’ve completed their account setup.

Tip for DTU Students: Most DTU student accounts are linked to their official student email. The format is: sXXXXXX@student.dtu.dk

The time it takes to send the data depends on the size of the data you request and the traffic on the website. Usually it shouldn’t take more than a couple of minutes. If you haven’t received the data after an hour – try again.

If the problem persists, please reach out to our team at: energydatadk@dtu.dk.

API & Upload

Your token could have been entered incorrectly. Check your account settings and generate a new token if needed and delete the old one.

The limit of the dataset is 12000 datastreams. 

The metadata file size limit is 19MB. If your dataset exceeds this, split the structure into multiple files and upload them individually.

If the status does not update, please try refreshing the page before contacting support.